No, unfortunately bikes are unable to be shipped - even in Australia.
During COVID we offer local delivery within the Melbourne Metro area. Bikes delivered this way will arrive full built by our expert mechanics and the staff member delivering the bike to you will be able to assit with any questions you have at the time of delivery.
Do you ship overseas?
No, unfortunately we are unable to ship any products overseas due to restrictions from our suppliers.
Can you ship a frame to me?
Yes! We can ship frames anywhere within Australia. These will be packaged as they are out of the factory and sent via courier. This option will be available at checkout.
Retours
Can I return and item?
If you change your mind on your purchase from the Total Rush online store you may return most products (see below) to us in the manner specified in this policy within 30 days of delivery to you, for a full refund.
Please note the following conditions:
Any product that is altered, damaged, washed or worn in any way, or is missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition) cannot be accepted as a return. This includes cycling shoes where cleats have been fitted.
Proof of purchase and delivery from the Total Rush webstore is required for all returns and must accompany the product being returned.
Total Rush will not refund the shipping costs you paid for the initial purchase of the product. Return shipping is at the expense of the customer. We will only refund the cost of the returned product, if it is deemed acceptable for return (see below for products that we do not accept for return under our change of mind policy).
Specific warranty terms may apply to technical products.
We do not accept the return of products under our change-of-mind policy that are:
Water bottles;
Sale or marked down items including products in our clearance category or sale campaigns.
Bikes
If we receive a returned product more than 30 days after the product was delivered to you, we cannot accept the returned product and will not provide you a refund under the Change-of-mind Policy, although you may have other rights, which are set out in the Terms. If you return the product after the 30 days in which it was delivered, we will return the product to you at the same address that you specified in your initial order and we may charge you additional shipping costs.
